If you are trying to make a deposit but your transaction is declined by paysafecard or if you encounter a problem with the paysafecard payment page, there could be several reasons:
• Your balance is insufficient: top up your Paysafe account and try again
• You have reached your usage limit: try again later
• A technical issue occurred with Paysafecard: try again later
• Your card was not purchased in Belgium: you cannot use it.
If the problem persists, contact paysafecard by phone at +3278481493 (Monday to Sunday between 10am and 10pm) or by email at info@paysafecard.com.
Remember that you can also make a deposit by bank card via Bancontact.