If you have not received your deposit, we invite you to contact our customer service by attaching a screenshot of the transaction in question, and to provide us with the Blockchain on which the transaction was made.
Attention: Make sure not to select the wrong currency when making your deposit, and to send the one you selected on the deposit page, and to make the deposit from the deposit page before switching to your app. Without this, it is possible that your money will not arrive in your account and will be lost.