FAQ

There are two types of deposit limit at Casino777: personal limits and the default limit. 1. Personal limits These limits are you own, meaning you set the maximum deposit amount yourself i...

The deposit amount is a minimum of 10€ (5€ if you opt for a deposit via Neosurf). In Belgium, from 21 November 2022, your deposits are limited to 200€ maximum per week. As a 100% legal gam...

There are 3 types of personal deposit limits: 1. Daily limitTakes into account all deposits made at any time during the last 24 hours.Example: At 16:30 on Tuesday 11/04/2023, my daily limi...

Since October 20, 2022, Belgian regulations impose a default deposit limit of €200 per week. This limit applies over a rolling 7-day period, just like your personal weekly limit. How the l...

Bancontact One-Click is a fast deposit method that allows you to save your card details for future deposits without having to enter your information each time. With this feature, your tran...

No. This is unfortunately not possible. 

No. For security reasons, you cannot use a bank account that doesn’t belong to you to make deposits and withdrawals, even with the agreement of the account holder.This is mentioned in our ...

The LEI (Legal Entity Identifier) is a unique international identification number assigned to companies and organizations conducting financial transactions. If you are asked for this when ...

If you are trying to make a deposit but your transaction is declined by paysafecard or if you encounter a problem with the paysafecard payment page, there could be several reasons: • Your ...

If your deposit does not appear in your history, an error probably occurred during your transaction.Has the deposit amount been withdrawn from your bank account? Contact our customer servi...

If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note than our teams save all...

Contact our customer service department, stating that your balance has not been updated and mentioning the transaction reference, as well as the amount, date and time of your transaction.

If you try to make a deposit, but your transaction is refused by Adyen or if you encounter a problem with the Adyen payment page, there are several possible reasons: • Your balance is insu...

If the Gaming Commission has refused your request for deactivation, it is because you are listed as being in default of payment in the file of the Central individual credit register of the...

Your MyNeosurf account is accessible via https://www.myneosurf.com/en_GB/application/login/client  Once logged in, you have access to your Neosurf transaction history, your limits and your...

To get a prepaid card, you have several options: • Paysafecard: find a sales point or order your card online on the paysafecard website• Neosurf: create your online account on the Neosurf ...

Yes.To do this, go to your account settings and click on the "remove limit" button:   Your request will automatically be forwarded to the Gambling Commission. Within 72 working hours, they...

The MINOR Neosurf cards bought in a shop cannot be used on our platform.To get a refund for your Neosurf card, please follow the instructions available on their website: https://www.neosur...

If your deposit doesn’t appear in your history, it is likely that an error occurred during your transaction. Please note than our teams save all your deposit attempts. Has the deposit amou...

If your deposit is declined, you can check the following points: Check your payment informationMake sure the entered details are correct (card number, expiration date, etc.). Correct them ...

If you have not received your deposit, we invite you to contact our customer service by attaching a screenshot of the transaction in question, and to provide us with the Blockchain on whic...

Deposits via Cryptocurrency allow you to freely choose the amount of your deposit, regardless of your limits. We always recommend that you take your deposit limits into account to avoid an...

The most restrictive deposit limit is always applied. If you have not requested to remove your default limit, it will remain in effect. This default limit will also remain in effect until ...

Have you just made a deposit with Neosurf and encountered a problem?  Don’t hesitate to contact us at service@casino777.be, via the contact form, or via the LiveChat. Please inform us of: ...

If you’re having a problem with a deposit via Skrill, please send us the transaction ID and the email address linked to your Skrill account. We can then verify whether the transaction went...

If you’re having a problem with a deposit via PayPal, please send us the proof of debit and the email address linked to your PayPal account. We can then do some preliminary checks. You can...

Aion does not offer a Bancontact system or cards, only Mastercard Debit cards. As such, its transactions are not managed in the same way as with other banks.Unlike Bancontact, which captur...

The processing and validation of your documents takes on average a few days during our customer service’s opening hours.However, it can sometimes take longer for various reasons: if one of...

One of your personal deposit limits may have been reached. Check in your account settings or through the deposit tab.

Increasing the limit takes effect 72 hours after submitting your application, while decreasing the limit becomes effective immediately.