A loved one has passed away and had an account on this site. What should I do?

All of our teams offer you their sincerest condolences.

 

If your loved one was registered on our site, please contact our customer service team and include the following documents: 

 

- The death certificate; 

- The contact information for the notary's office handling the deceased's estate; 

 

Our teams will then be able to take the necessary steps to close the account and disburse any remaining balance, if applicable.

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