FAQ

Connection from abroad not possible. Why?

We confirm the recent implementation of enhanced technical measures aimed at ensuring compliance with the rules for accessing and using our platform. Creating a player account is exclusive...

My account has been suspended. What should I do?

Has your account been suspended and you don’t understand why? There are many reasons why this could be the case. For example, your account may be being verified.For more information, pleas...

How do I register on Casino777.be?

Registering is very easy - go to Casino777.be and click on 'Register'. Follow the steps on the screen to create your account and start playing!

I've forgotten my username or password. How can I get them back?

To retrieve your username or password, click on "Forgot password" in the "Login" menu and enter the e-mail address linked to your account. You will then receive a link to choose a new pass...

I can't log in to my account. Why?

If you are unable to log in to your Casino777.be account, there are several possible reasons:You have entered the wrong username or password. You can retrieve your login information by cli...

I'd like to cancel my self-exclusion. Is this possible?

If you have activated a 6-month self-exclusion on our website, you must wait until the end of this period to be able to log back in. Once the deadline has passed, the exclusion will be aut...

I'd like to change the e-mail address linked to my account. How can I do this?

If you want to change the email address linked to your Casino777 account, please contact our customer service via the contact form, the Live Chat, or by email at service@casino777.be.  You...

I'd like to close my account. How can I do this?

We're sorry you've decided to leave our site. We strive to provide you with a variety of games and new features to maximize your experience. Didn't find what you were looking for? Your fee...

How do I contact customer service from my computer?

Do you want to contact us using your computer? Here is what to do.At Casino777, go to the HELP CENTER menu located on the top right of the screen, then select Message us on the end of the ...

Can I share my personal data without risk at Casino777?

Of course. At Casino777, we value the privacy and security of our players and their personal data. We have put all we can in place to ensure your data is protected. To learn more about the...

How can I login with ItsMe?

On the login page, click on ‘Log in with ItsMe’: You then have two options:Scan the QR code with your ItsMe app and then enter your personal code to confirm the connectionEnter your mobile...

Do you have to register to play at Casino777.be?

Yes, you must be registered to play on our site. REGISTER NOW

I would like to change my username. Is it possible?

For security reasons, it is not possible to change your username.A single account is authorized per person, it is also not possible to create another account with the username of your choi...

I would like to close my account to create a new one. Is this possible?

As per our general terms and conditions, a single account is allowed per player, even if you want to close your current account.However, you can change your email address if you wish. To d...

I can’t update my telephone number. How do I do it?

Have you changed your telephone number? To update your number on your Casino777 account, please contact us via the contact form, the Live Chat, or the email address service@casino777.be an...

I haven't been able to authenticate myself. What should I do?

If you cannot authenticate, there are several possible reasons: If you use ItsMe:Make sure your credentials in the application are up to date. If you take photos:Ensure that your documents...

How do I authenticate my account using the ‘Take photos’ option?

Authenticating on our site couldn’t be easier!Several options are available: Authenticating with ItsMe ; Authenticating by taking several photos of your documents. Our Veriff photo assista...

How do I use Itsme to authenticate my account?

Authenticating yourself on our site couldn't be easier!You have several choices:Authenticate with ITSmeAuthenticate by taking a few photos of your documents To authenticate with ITSmeClick...

Authentication mandatory since 1 May 2025

From 05/01/2025, a new regulation requires you to be authenticated in order to play on your account.This is why a message may appear on your account:Rest assured, several options are avail...

How old do I have to be to play at Casino777.be?

Casino777.be is FORBIDDEN to anyone under the age of 21.

My country is not on the registration form. Why is this?

Residents of certain countries are not allowed to register with Casino777.be. If your country does not appear in the list of countries of residence available in the registration form, it m...

Is registration on Casino777.be free?

Yes, registration on our site is completely free. However, in order to play, you must play real money, and therefore make a deposit using the deposit methods provided on the Deposit page.

I can't register at Casino777.be. What should I do?

If you can't register, perhaps you already have a Casino777.be account. As a 100% legal site certified by the Belgian Gaming Commission, we attach great importance to compliance with curre...

Can I have more than one account at Casino777.be?

No. Legislation prohibits multiple accounts on the same gaming site. If you have forgotten your login details, you can retrieve your account by entering your email address on the "Forgot p...

I've changed my address. Do I need to report this?

Yes, it's important to notify us of any changes to your personal information. Please contact our customer service department.

How can I change my personal details?

You can view the personal information stored in your Casino777.be account on the Personal details page. If you wish to modify any information (postal address, e-mail address, telephone num...

I no longer wish to receive emails or communications from Casino777.be. What should I do?

You no longer wish to receive our communications? Too bad! To unsubscribe, go to Preferences.You can choose your preferred means of communication by disabling some and not others. However,...

I think my account has been hacked. What should I do?

If you think your account has been hacked, the first thing to do is change your password. How do I do this? Log in and choose a new password in your account settings.Then contact our team ...

What professions are prohibited from gambling?

People in certain professions, such as notaries, magistrates, bailiffs or police officers, are not authorized to gamble and therefore cannot register on this online gaming site. By creatin...