FAQ

Connection from abroad not possible. Why?

We confirm the recent implementation of enhanced technical measures aimed at ensuring compliance with the rules for accessing and using our platform. Creating a player account is exclusive...

My account has been suspended. What should I do?

If your account has been suspended, several reasons may explain it. In some cases, your account may simply be under review by our teams.Here are the most common reasons: Security verificat...

How do I register on Casino777.be?

Registering is very easy - go to Casino777.be and click on 'Register'. Follow the steps on the screen to create your account and start playing!

I've forgotten my username or password. How can I get them back?

To retrieve your username or password, click on "Forgot password" in the "Login" menu and enter the e-mail address linked to your account. You will then receive a link to choose a new pass...

I can't log in to my account. Why?

If you can no longer log into your account, several reasons are possible: 1. Did you forget your password?If you have entered the wrong password several times, your account may be temporar...

I'd like to cancel my self-exclusion. Is this possible?

It depends on the type of exclusion you have set up. Have you set up a 6-month exclusion or a gaming break? You must wait until this period ends before you can reconnect. Once the period h...

I'd like to change the e-mail address linked to my account. How can I do this?

If you want to change the email address linked to your Casino777 account, please contact our customer service via the contact form, the Live Chat, or by email at service@casino777.be.  You...

I would like to delete my account. How do I do that?

If you wish to permanently close your player account, please contact our customer service, who will be able to process your request. Before closing your account, certain verifications may ...

I would like to know the total of my deposits and withdrawals. How can I do that?

To get a summary of your deposits and withdrawals, please contact our customer service. Our teams will then be able to provide you with the total amount you have deposited and withdrawn fr...

I would like to delete my personal data. Is it possible?

For any requests regarding your personal data, we invite you to contact our customer service with detailed information about your request. In the case of a data deletion request, your acco...

I would like to change my first name or last name on my profile. How do I do that?

You cannot change your first name or last name from your player account. To request this change, send our customer service a copy of your new ID card showing your new first or last name. C...

I would like to file a complaint. How do I do that?

If you wish to submit a complaint, you can do so by contacting our customer service directly. They will then handle your request and inform you of the next steps.

How do I contact customer service from my computer?

Do you want to contact us using your computer? Here is what to do.At Casino777, go to the HELP CENTER menu located on the top right of the screen, then select Message us on the end of the ...

Can I share my personal data without risk at Casino777?

Of course. At Casino777, we value the privacy and security of our players and their personal data. We have put all we can in place to ensure your data is protected. To learn more about the...

How can I login with ItsMe?

On the login page, click on ‘Log in with ItsMe’: You then have two options:Scan the QR code with your ItsMe app and then enter your personal code to confirm the connectionEnter your mobile...

Do you have to register to play at Casino777.be?

Yes, you must be registered to play on our site. REGISTER NOW

I would like to change my username. Is it possible?

For security reasons, it is not possible to change your username.A single account is authorized per person, it is also not possible to create another account with the username of your choi...

I would like to close my account to create a new one. Is this possible?

As per our general terms and conditions, a single account is allowed per player, even if you want to close your current account.However, you can change your email address if you wish. To d...

I can’t update my telephone number. How do I do it?

Have you changed your telephone number? To update your number on your Casino777 account, please contact us via the contact form, the Live Chat, or the email address service@casino777.be an...

I haven't been able to authenticate myself. What should I do?

If you are unable to authenticate, here are the checks to perform depending on your situation: You are using ItsMeMake sure your data in the ItsMe app is up to dateCheck that your applicat...

How do I authenticate my account using the ‘Take photos’ option?

Authenticating on our site couldn’t be easier!Several options are available: Authenticating with ItsMe ; Authenticating by taking several photos of your documents. Our Veriff photo assista...

How do I use Itsme to authenticate my account?

Authenticating yourself on our site couldn't be easier!You have several choices:Authenticate with ITSmeAuthenticate by taking a few photos of your documents To authenticate with ITSmeClick...

Authentication mandatory since 1 May 2025

From 05/01/2025, a new regulation requires you to be authenticated in order to play on your account.This is why a message may appear on your account:Rest assured, several options are avail...

How old do I have to be to play at Casino777.be?

Casino777.be is FORBIDDEN to anyone under the age of 21.

My country is not on the registration form. Why is this?

Residents of certain countries are not allowed to register with Casino777.be. If your country does not appear in the list of countries of residence available in the registration form, it m...

Is registration on Casino777.be free?

Yes, registration on our site is completely free. However, in order to play, you must play real money, and therefore make a deposit using the deposit methods provided on the Deposit page.

I can't register at Casino777.be. What should I do?

If you can't register, perhaps you already have a Casino777.be account. As a 100% legal site certified by the Belgian Gaming Commission, we attach great importance to compliance with curre...

Can I have more than one account at Casino777.be?

No. Legislation prohibits multiple accounts on the same gaming site. If you have forgotten your login details, you can retrieve your account by entering your email address on the "Forgot p...

I've changed my address. Do I need to report this?

Yes, it's important to notify us of any changes to your personal information. Please contact our customer service department.

How can I change my personal details?

You can view the personal information stored in your Casino777.be account on the Personal details page. If you wish to modify any information (postal address, e-mail address, telephone num...