FAQ

What Is Responsible Gaming?

At Casino777 BE, we want to make sure that our games are enjoyable and that our players remain safe. With Casino777.be, you can establish deposit limits to make sure your budget is safely ...

What is a break?

A break is a voluntary block of your account on our site for a specified period of time. It serves as a preventative measure. You can still log in to your Casino777 account, but you will n...

What is the stake limit?

In addition to deposit and loss limits, you can also set stake limits. These limit your spending by setting a maximum amount of stakes for a period of 24 hours, 7 days and 30 days. Like de...

What are loss limits?

In addition to deposit and stake limits, you can also set loss limits. These limit your losses by setting a maximum amount of losses for a period of 24 hours, 7 days and 30 days.  Like dep...

What is ROBIN?

ROBIN is the personification of responsible gaming at Casino777 and a companion for all our players. It’s a tool developed to guide you and give you personalized advice so you can keep con...

As a Belgian citizen, which gaming websites can I safely play on?

On 1 January 2011, legislation was brought into force for the Belgian online gaming sector. This law obliges us to hold an official Belgian license. Casino777 has the necessary licenses an...

A friend or member of my family is addicted to gaming. How can I help them?

If you think a friend or family member has developed a gaming addiction, the first step is to refer them to specialist help services. Located around Belgium, these centers can provide valu...

I am worried about losing too much money when playing. How can I set myself limits?

At Casino777, we believe gaming should remain fun and we encourage you to take all necessary measures if you think you have developed a gaming addiction. Therefore, you can set yourself pe...

How do I know if I am addicted to gambling?

At Casino777, we think that gambling should above all remain fun and entertaining. We therefore encourage you to play and bet responsibly. To find out if you are addicted to gambling, you ...

I feel like I am losing control of my gambling behavior. How can I get back control?

At Casino777, we think that gambling should above all remain fun and entertaining. If you think you are addicted to gambling, you can ask to be banned from gambling, temporarily or permane...

I want to take a break or exclude myself for some time. How do I do it?

Do you want to take a step back from games of chance so you don’t lose control?We have various moderation tools to allow you to better manage your gaming behaviour. For this, you can activ...

I would to like to ban myself from gaming. How do I do it?

Do you feel the need to stop playing permanently? You can ban yourself from gaming by following the instructions available on the Gaming Commission website. A gaming ban is a permanent exc...

What is a self-exclusion?

By activating a self-exclusion, you voluntarily block yourself from our website for a duration of at least 6 months.It is a preventative measure that allows you to take back control if you...

I had turned off my default limit before 20 October 2022 and I can no longer deposit?

The Royal Decree of 19 June 2022 requires that deposit limits be reset and reduced to €200 per week on all player accounts. Removing it requires an active request from you which can be mad...