FAQ

All of our teams offer you their sincerest condolences. If your loved one was registered on our site, please contact our customer service team and include the following documents:  - The d...

People in certain professions, such as notaries, magistrates, bailiffs or police officers, are not authorized to gamble and therefore cannot register on this online gaming site. By creatin...

Of course. At Casino777, we value the privacy and security of our players and their personal data. We have put all we can in place to ensure your data is protected. To learn more about the...

No. Legislation prohibits multiple accounts on the same gaming site. If you have forgotten your login details, you can retrieve your account by entering your email address on the "Forgot p...

Residents of certain countries are not allowed to register with Casino777.be. If your country does not appear in the list of countries of residence available in the registration form, it m...

If your account has been suspended, several reasons may explain it. In some cases, your account may simply be under review by our teams.Here are the most common reasons: Security verificat...

It depends on the type of exclusion you have set up. Have you set up a 6-month exclusion or a gaming break? You must wait until this period ends before you can reconnect. Once the period h...

You no longer wish to receive our communications? Too bad! To unsubscribe, go to Preferences.You can choose your preferred means of communication by disabling some and not others. However,...

If you can no longer log into your account, several reasons are possible: 1. Did you forget your password?If you have entered the wrong password several times, your account may be temporar...

If you can't register, perhaps you already have a Casino777.be account. As a 100% legal site certified by the Belgian Gaming Commission, we attach great importance to compliance with curre...

If you are unable to authenticate, here are the checks to perform depending on your situation: You are using ItsMe Make sure your data in the ItsMe app is up to date Check that your appli...

If you think your account has been hacked, the first thing to do is change your password. How do I do this? Log in and choose a new password in your account settings.Then contact our team ...

We understand that you may want to close your account. This process is simple, and our team is here to support you.  Closing your account To request the closure of your account, contact us...

For any requests regarding your personal data, we invite you to contact our customer service with detailed information about your request. In the case of a data deletion request, your acco...

This is indeed possible by contacting our customer service. Your request can be processed, and our teams will send you your data as soon as possible.

For security reasons, it is not possible to change your username.A single account is authorized per person, it is also not possible to create another account with the username of your choi...

You cannot change your first name or last name from your player account. To request this change, send our customer service a copy of your new ID card showing your new first or last name. C...

If you would like to change the email address linked to your account, click the "forgot password or email" button on the login page. You can then authenticate via Itsme and change the emai...

If you wish to submit a complaint, you can do so by contacting our customer service directly. They will then handle your request and inform you of the next steps.

To get a summary of your deposits and withdrawals, please contact our customer service. Our teams will then be able to provide you with the total amount you have deposited and withdrawn fr...

As per our general terms and conditions, a single account is allowed per player, even if you want to close your current account.However, you can change your email address if you wish. To d...

To retrieve your username or password, click on "Forgot password" in the "Login" menu and enter the e-mail address linked to your account. You will then receive a link to choose a new pass...

Yes, it's important to notify us of any changes to your personal information. Please contact our customer service department.

Yes, you must be registered to play on our site. REGISTER NOW

Yes, registration on our site is completely free. However, in order to play, you must play real money, and therefore make a deposit using the deposit methods provided on the Deposit page.

We confirm the recent implementation of enhanced technical measures aimed at ensuring compliance with the rules for accessing and using our platform. Creating a player account is exclusive...

Authenticating yourself on our site couldn't be easier!You have several choices: Authenticate with ITSme Authenticate by taking a few photos of your documents  To authenticate with ITSmeCl...

Registering is very easy - go to Casino777.be and click on 'Register'. Follow the steps on the screen to create your account and start playing!

You can change your phone number directly from your account: Log in to your account and open your profile. Go to “Personal information”. Change your phone number and save the change.

You can view the personal information stored in your Casino777.be account on the Personal details page. If you wish to modify any information (postal address, e-mail address, telephone num...