FAQ

I would like to deactivate the option to cancel a withdrawal. How do I do that?

If you wish, you can deactivate the option to cancel a withdrawal from your account.You can make the request by directly contacting customer service via the contact form or the LiveChat.On...

How can I make a withdrawal?

On Casino777.be you can easily withdraw your winnings. In your Casino777.be account, go to the "Withdrawal" tab and follow the instructions displayed on your screen. Depending on the depos...

I made a withdrawal request online. How long will it take for the money to be available in my bank account?

All withdrawal requests are processed by our services within 24 hours.

I cannot register a withdrawal request. What to do?

If you cannot register your request for withdrawal, please make sure that you enter the IBAN code without any space (in the format BEXXXXXXXXXXXX - two upper case letters at the beginning ...

I haven’t received a verification email, what should I do?

If you haven’t received a verification email, it could be in your junk mail folder. If it isn’t there either, don’t worry, please contact our customer service and we will send you a link t...

I want to change my IBAN to carry out my withdrawal. How do I do it?

Have you recently changed account number and would like to withdraw your money to your new account? All you need to do is fill in the requested information about your new bank account when...

What is the minimum and maximum amount I can withdraw?

The minimum and maximum withdrawal amount depends on the payment method you choose: • Withdrawal by bank transfer: €10 minimum and €25,000 maximum• Quick withdrawal by Skrill: €15 minimum ...

How to cancel a withdrawal request?

You can only cancel a withdrawal if the request has not yet been processed. To find out if it is still possible to cancel a withdrawal, check the transaction history on your account.You ca...

I have made a withdrawal, but have not yet received my winnings. Why should I do this?

Our services inform you by e-mail of any change in the status of your withdrawal, which you can also check on the History page.

Can I transfer my winnings to the account of another person/family member?

No, unfortunately this is not possible. Withdrawals can only be made to an account that belongs to you.

Why am I asked to send documents? Is it secure?

Several options are available to authenticate your account in just a few minutes:  How to use Itsme to authenticate myself? How to authenticate myself using the "Take photos" option?  Plea...

How do I send my documents?

The easiest and quickest way is simply to authenticate/register with ItsMe to validate your account.If additional documents are required, you also have the option to send them to us by ema...

Do I have to pay taxes on my winnings?

No, you don't have to pay any taxes on the amounts you win by playing at Casino777.be. For more information on the taxation of gambling, visit the Gambling Commission website.