FAQ

How do I change my deposit limits?

There are two types of deposit limits at Casino777: personal limits and the default limit. Personal limitsYou can change your personal limits at any time from your account settings.    If ...

I would like to turn off my default limit, is that possible?

Yes.To do this, go to your account settings and click on the "remove limit" button:   Your request will automatically be forwarded to the Gambling Commission. Within 72 working hours, they...

How can I deposit to my Casino777.be account?

It's very simple! In the "Deposit" tab and follow the instructions displayed on your screen. You can choose the payment method that suits you best from the many options we offer: Bank car...

What is the default deposit limit?

As of 20 October 2022, Belgian regulations require a default limit of €200 per week. This amount is fixed and applies to the last 7 days, just like a personal weekly limit.Example: At 16:3...

I can't make a deposit. What should I do?

If you are unable to make a deposit, several reasons are possible: • Your balance is insufficient: reload your bank or prepaid card and try again• You made an error in your information (ca...

Instant bank transfer - Open banking. How does it works ?

Instant Payments allow you to deposit money faster because you connect directly to your bank. On the deposit page, simply select the following method:Once selected, you will be directed to...

How can I make a quick deposit through QR code?

The quick deposit through QR code allows you to make a deposit in no time through your smartphone.The access to this method of deposit is located to the right of your username and the depo...

How MyNeosurf works

Your MyNeosurf account is accessible via https://www.myneosurf.com/en_GB/application/login/client  Once logged in, you have access to your Neosurf transaction history, your limits and your...

I sent my documents to authenticate my account, but I haven’t got a response yet. Why?

The processing and validation of your documents takes on average a few days during our customer service’s opening hours.However, it can sometimes take longer for various reasons: if one of...

What are the different deposit limits at Casino777.be?

There are two types of deposit limit at Casino777: personal limits and the default limit. 1. Personal limits These limits are you own, meaning you set the maximum deposit amount yourself i...

What is Bancontact One-Click and how to deposit using this new method?

Bancontact One-Click is a fast deposit method that allows you to save your card details for future deposits without having to enter your information each time. With this feature, your tran...

My transaction was refused by Adyen. Why? Who should I speak to?

If you try to make a deposit, but your transaction is refused by Adyen or if you encounter a problem with the Adyen payment page, there are several possible reasons: • Your balance is insu...

My deposit has been ongoing for more than 10 minutes. What should I do?

If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note than our teams save all...

I can’t find my deposit in my history. How can I know if it has been successfully completed?

If your deposit doesn’t appear in your history, it is likely that an error occurred during your transaction. Please note than our teams save all your deposit attempts. Has the deposit amou...

I would like to make a deposit with a prepaid card. How can I do it?

To get a prepaid card, you have several options: • Paysafecard: find a sales point or order your card online on the paysafecard website• Neosurf: create your online account on the Neosurf ...

Can I deposit or withdraw from a bank account that doesn’t belong to me?

No. For security reasons, you cannot use a bank account that doesn’t belong to you to make deposits and withdrawals, even with the agreement of the account holder.This is mentioned in our ...

I have a problem depositing with Neosurf

Have you just made a deposit with Neosurf and encountered a problem?  Don’t hesitate to contact us at service@casino777.be, via the contact form, or via the LiveChat. Please inform us of: ...

I’m having a problem making a deposit with Skrill. What should I do?

If you’re having a problem with a deposit via Skrill, please send us the transaction ID and the email address linked to your Skrill account. We can then verify whether the transaction went...

I’m having a problem making a deposit with PayPal. What should I do?

If you’re having a problem with a deposit via PayPal, please send us the proof of debit and the email address linked to your PayPal account. We can then do some preliminary checks. You can...

Can I delete my deposit history?

No. This is unfortunately not possible. 

I have a MINOR Neosurf code, but I can’t use it. Why?

The MINOR Neosurf cards bought in a shop cannot be used on our platform.To get a refund for your Neosurf card, please follow the instructions available on their website: https://www.neosur...

What limits are imposed on my personal deposits?

There are 3 types of personal deposit limits: 1. Daily limitTakes into account all deposits made at any time during the last 24 hours.Example: At 16:30 on Tuesday 11/04/2023, my daily limi...

I’m having a problem making a deposit with Aion. What should I do?

Aion does not offer a Bancontact system or cards, only Mastercard Debit cards. As such, its transactions are not managed in the same way as with other banks.Unlike Bancontact, which captur...

Deposit via Neosurf (MyNeosurf)

1. Go to the "Deposits" page and select the Neosurf option. Enter the amount of your code. 2. If your Neosurf code is for an amount of less than €50, you can also enter this code in the mi...

How do I verify my MyNeosurf account?

There are transaction limits on MyNeosurf with a Basic account. In order to benefit from a MyNeosurf Premium account, you need to authenticate your MyNeosurf account. Here is how to do it:...

What is the minimum and maximum amount I can deposit?

The deposit amount is a minimum of 10€ (5€ if you opt for a deposit via Neosurf). In Belgium, from 21 November 2022, your deposits are limited to 200€ maximum per week. As a 100% legal gam...

Are my deposits at Casino777.be safe?

Yes, Casino777.be complies with Belgian law, operates under the control of the Belgian Gaming Commission and is based in Belgium. The money deposited in your Casino777.be account remains s...

Does Casino777.be take a commission on my deposits and withdrawals?

No, we do not take any commission on deposits or withdrawals you make to your Casino777.be account.

I have removed my default limit, but I can no longer deposit?

One of your personal deposit limits may have been reached. Check in your account settings or through the deposit tab.

I have a personal deposit limit higher than the default limit, but I can't deposit anymore?

The most restrictive deposit limit is always applied. If you have not requested to remove your default limit, it will remain in effect. This default limit will also remain in effect until ...